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Contact
Heather Ladiski ladiskih@mcls.org ext. 133

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Reference triage for paraprofessionals (Online Workshop)

Increasingly paraprofessionals, library assistants, and student workers are called to staff the reference and information desks. Librarians are armed with explicit training to manage specific questions and scenarios where other workers are frequently left to fend for themselves. This two-hour reference boot camp focuses on conducting a proper reference interview; the difference between reference and research; how not to give advice while supplying information and when to punt the question to the librarians.

This workshop has been approved for 2 General Library Education Units (LEUs)

This class will be online for 1 - 2 hr session using our online workshop software. All registered attendees will receive additional login information a few days prior to the class date.

Workshop Topic: Reference
Prerequisites:

System Requirements

WebEx supports the following:
Operating Systems:
Windows 2000, XP (SP3), 2003 Server, Vista 32-bit/64-bit, Windows 7 32-bit/64-bit, 2008 Server 64-bit (all need a minimum Intel or AMD processor, JavaScript and cookies enabled and Active X enabled (unblocked for IE is recommended) Sun Java 5 or later)
Mac OS X 10.5, 10.6 and 10.7 (all need a minimum Intel processor, JavaScript and cookies enabled and Apple Java 5 or later)
Linux Ubuntu 10x, Red Hat 5, 6, Open SuSE 11.3, 11.4, Fedora 13, 14 (all 32-bit) (all need a minimum Intel or AMD processor, JavaScript and cookies enabled, and Sun Java 5 or later, libstdc++ 6.0, GNOME/KDE windowing system)
Solaris 10, 11 OpenSolaris (x86) (all need a minimum UltraSPARC or Intel or AMD processor, JavaScript and cookies enabled, and Sun Java 5 or later, CDE windowing system)
HP-UX 11.11 (all need a minimum RA-RISC processor, JavaScript and cookies enabled, and Sun Java 5 or later, CDE windowing system)
AIX 5.3 (all need a minimum PowerPC processor, JavaScript and cookies enabled, IBM Java 5 or later, CDE windowing system

Internet Browsers:
Internet Explorer 6.x+, Firefox 3.x+, Mozilla 1.7, Safari 4, 5.0, Chrome 11, 12, 13

Sound card and speakers

High speed wired internet connection
Preparation: Pricing
Prices listed are per person. If you are interested in having multiple staff members attend an online workshop at a single location (e.g. a conference room), we are now offering a group rate of $249 for MCLS members and $349 for non-MCLS members. This rate will give you a single login that you will be able to use to login to one computer station. If you would like to register a group for an online workshop, please contact Heather Ladiski at ladiskih@mcls.org.

Registration
It is highly recommended that all registrants register for online workshops at least SEVEN DAYS PRIOR to the workshop date. If you register after that, you must additionally send an email to ladiskih@mcls.org stating that you registered passed the deadline. You will receive a general email confirmation immediately upon successfully registering for an online workshop. All registered attendees will receive an additional email with WebEx login information a few days prior to the 1st class date. If you do not receive an invitation to the meeting by noon of the day prior, please email ladiskih@mcls.org.

Microphones
Audio for this workshop will only be available via Voice Over IP. You may communicate with the instructor and other participants via text chat.

Dates:

 This course is not currently scheduled.